“Our users aren’t sophisticated enough for such tools, is there a basic option?”
The more sophisticated your users are, the less sophistication they need from their tools.
Think of the expert sailors of old, who navigated the seven seas with nothing but outdated print maps and a sextant. Expert level sailors today can still pull this off, but if you just got your first boat its probably going to look more like this;
One button fix all apps are usually needed by the less sophisticated users – which is ironic because these tools cost more as they require a lot of sophistication during the implementation. The modern CIO has to make a judgement call, if your users are simple you need sophisticated vendors, if your vendors are simple, you need sophisticated users.
You will end up spending the money anyway – its either going to your payroll or to the contract with the vendors.